Stacy Stipes

Northern Virginia/DC Metro Area slstipes@gmail.com

I am an AWS Cloud Engineer skilled in IT Operations Management and System Administration for classified systems in the government sector. Experienced with Amazon Web Services and VMWare vSphere in on-premises private cloud and hybrid cloud IaaS environments.

I have a demonstrated history of turning difficult projects into successes by pinpointing problem areas, eliminating obstacles, implementing process improvements, and improving team dynamics and morale. My enthusiastic attitude, strong work ethic, creative problem solving, and commitment to continued professional education are an asset to any team or project.

Visits:


Experience

System Administrator

Cloud Lake Technology
  • Administration of VMWare vCenter 7.0 environment, including configuring ESXi hosts, storage, and compute, configuration of tenant/application clusters, vCenter environment upgrades, and designing custom reports, metrics, and super metrics via vRealize Operations Manager.
  • Installation, Configuration, and Administration of Operations applications, including Solarwinds, JIRA, Ivanti Shavlik, and Tenable Nessus.
  • Windows Administration, including Active Directory, DNS, replication, account creation, password changes, and Microsoft Exchange administration.
  • Identifies system vulnerabilities by creating and reviewing Nessus scans of cloud environment and providing security analysis and risk identification.
  • Patches all management network systems using to ensure that security vulnerabilities have been eliminated and OS and application upgrades are up to date.
  • Cisco UCS administration including setup and replacement of blades, memory, and other hardware, and configuration of blades.
  • Conducts new product studies and performs requirements analysis, new product installations, and testing to determine what products should be recommended for procurement and production.
  • Assist customers with troubleshooting, requests for additional resources, and other service requests as needed.
  • Coordinate new tenant requests with engineering teams to ensure that all customer requirements are met.
  • Documentation of SOPs, system configuration information, customer QRGs, and marketing materials.
2019 - Present

Service Desk Manager

SAVA Solutions
  • Received personal commendation from Agency Administrator for excellent service and performance.
  • Received Contractor of the Quarter award in 2017.
  • Managed the Service Desk through major contract transition.
  • Drastically improved Service Desk SLAs/KPIs while also improving team morale.
  • Managed two separate Call Center System launches, eventually moving the Service Desk to a modern VOIP solution with remote support.
  • Provided career development coaching to Service Desk technicians.
2016-2019

Windows Systems Engineer/Team Lead

SAVA Solutions
  • Provided Tier 1 support to over 15,000 users, including troubleshooting for Active Directory, hardware, software, networking, and mobile solutions for PC, Mac, iPhone, iPad, Samsung Galaxy and Blackberry.
  • Provided quality assurance by following up on audits and problem tickets, ensuring that users were helped accurately and efficiently, and evaluating areas for improvement in procedures and training.
  • Collaborated with service desk and project management on process improvement to increase the efficiency of the service desk. This included changes to the phone tree, staff skill tiering, implementing ticket templates, and developing new initiatives to educate users on self-help solutions.
  • Produced and modified QRGs to reflect improved procedures for the most frequent issues seen by service desk staff.
  • Developed training materials for new service desk hires to get them up to speed on standard operating procedures faster and more efficiently.
2015-2016

Education

University of Tennessee -Knoxville

Bachelor of Science
Major: Human Ecology - Minor: Business/Marketing
Walters Scholar 1997-2001
Gamma Sigma Sigma Service Sorority
1997 - 2001

Skills

Programming Languages & Tools

Passionate About
  • Amazon Web Services (AWS) Cloud
  • Infrastructure as Code: AWS Serverless Application Model & CloudFormation
  • Agile Development & Scrum

Proficient In
  • VMWare vSphere
  • Linux
  • Windows
  • HTML/CSS
  • Team Collaboration: JIRA & Slack

Knowledgable About
  • Programming/Scripting: Python & JavaScript
  • CI/CD: GitHub, GitHub Actions, Jenkins, AWS CodePipeline
  • Serverless Technology: AWS Lambda, AWS ECS, Docker, DynamoDB

Certifications